Refunds and cancellation
Last updated 15 September 2026
Thirty days, no questions
If Pro is not for you, write to contact@tellyprompter.com within 30 days of paying and we will refund you in full. You do not have to give a reason, and we will not ask for one. This applies to the monthly plan, the yearly plan and the single payment alike.
This is our own policy and it is more generous than the law requires. It sits on top of your legal rights rather than replacing them.
Your legal right to cancel
As a consumer in the UK you normally have 14 days to cancel a contract for digital services and get your money back.
Because TellyPrompter gives you Pro immediately when you pay, rather than after 14 days, that right works a little differently: by buying, you ask us to start the service straight away and acknowledge that you lose the automatic 14-day cancellation right once it has begun. Our 30-day policy above applies regardless, so in practice you are better off than the law requires, for longer.
Cancelling a subscription
Cancel at any time — one click, no email required, no retention offer, no attempt to talk you out of it.
Cancelling does not cut you off. You keep Pro until the end of the period you have already paid for, and then you lapse on your own. We do not claw back days you have bought.
What happens to your scripts
This is the part worth reading before you buy.
- When Pro ends, your synced library stays readable and exportable, permanently. You do not lose access to your own work.
- What you lose is the ability to add to the synced library. It becomes read-only.
- The Export button in your library downloads every script you have, as plain text, on any plan and with no account at all. Nothing is held hostage.
That is enforced in the database rather than being a promise in a document: the rule that grants read access deliberately does not check whether you have paid.
Bought in the iPhone or iPad app
Pro bought inside the Ear Prompter app is an App Store purchase, so Apple takes the payment and Apple issues the refund: ask from the app's Pro screen ("Request a refund") or at reportaproblem.apple.com, and Apple decides. When Apple asks us about a request made within 30 days of paying, we tell Apple we prefer a full refund; our 30-day intent holds, but the decision is Apple's, not ours. Cancel an App Store subscription in your device's Settings; as with a web subscription, you keep Pro to the end of the period you paid for.
The single payment
The £99 option grants Pro for as long as we operate TellyPrompter. It is not a subscription, so there is nothing to cancel. The 30-day refund applies to it in the same way. See the Terms for what happens if the service is ever discontinued.
How to reach us
Write to contact@tellyprompter.com. We answer refund requests within two working days, and refunds reach your card within five to ten working days once issued, depending on your bank.